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Terms and conditions


These general conditions have as their object the sale of various products through the website and related domains owned by the seller.

All contracts will be concluded directly through access by the customer to the website corresponding to the address, where the customer can conclude the contract for the purchase of the desired product by carefully following the instructions and procedures provided. .

These general conditions of sale must be examined "online" by the customer, before completing the purchase procedure. The forwarding of the order confirmation therefore implies full knowledge of the same and their full acceptance.

LINEA DONNA S.R.L. operates in compliance with Italian law.


The sole owner of the sale through the website is:

All the contents of the site are protected and protected by current regulations on copyright and industrial and / or intellectual property


All sales prices of the products displayed and indicated on the website and related domains are inclusive of VAT and any other taxes relating to the product purchased.

The total cost of shipping to the customer's home is charged to the customer, unless otherwise agreed. Any such cost will in any case be disclosed to the customer before confirming the purchase.

The purchase contract is finalized through the exact compilation and the consent to the purchase expressed through the accession given "online".

The customer can pay for the ordered goods using the payment methods indicated "online" at the time of purchase.

To purchase the Products, the Customer must complete and send LINEA DONNA S.R.L. the order form in electronic format, following the instructions contained on the Site. The Customer must place the Product in the appropriate "cart" and must select the desired payment method and choose the "send order" option.

Before submitting your purchase order, the Customer will have the opportunity to correct any errors in entering data by following the appropriate modification procedure contained in the Site. The forwarding of the order confirmation therefore implies full knowledge of the same and their full acceptance .

By sending the order, the Customer acknowledges and declares to have read all the general and payment conditions and to accept them in full.

All articles published on the portal and related property domains are to be considered available for purchase.
To send any communication, we invite all users to visit the Contacts page of the portal and to send e-mails to the dedicated department according to their needs.

LINEA DONNA S.R.L. is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the purchased products. LINEA DONNA S.R.L. in fact, at no time during the purchase procedure is it able to know the buyer's credit card number which, through a secure connection and through the best payonline channels, is transmitted directly to the banking service manager.

In the event that the order has been correctly entered but the payment by credit card / PayPal has not been successful, the Customer will be promptly contacted by e-mail to be made aware of the possible methods of completing the order.


For the shipment of products, LINEA DONNA S.R.L. will rely on specialized couriers with proven reliability for the delivery of orders in Italy and abroad.

All shipments will be accompanied by the obligatory documentation for accompanying and identifying the goods (invoice, transport document) and any attachments required by law and by the foreign countries of destination.

Shipping costs will be indicated at the end of placing the order and will appear upon confirmation of the shopping cart.

LINEA DONNA S.R.L. assumes no responsibility for inefficiencies attributable to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from executing the contract within the time agreed .

The delivery time is indicated by providing the tracking number, a direct link to the courier's website for real-time verification of the shipment.

Shipments take place only in Italy with the exception of:

San Marino


Campione d'Italia


LINEA DONNA S.R.L. within the shipping rate, insurance against damage or theft on all shipments.

The shipping insurance is valid from the warehouse of the manufacturer / distributor company up to the delivery address indicated in the order.


Pursuant to art. 52 and following of Legislative Decree n. 21 21 February 2014, the customer can exercise the right of withdrawal, returning the goods received and obtaining a refund of the price paid.

The buyer can exercise the right of withdrawal in the event that:
• for any reason you are not satisfied with the purchase made, you have the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 5 working days from the day of receipt of the purchased good. (withdrawal only for full price items; excluding items subject to sales and / or promotions)

Method of withdrawal:
To exercise the right of withdrawal, the customer must, within the deadline indicated above, send us a registered letter with acknowledgment of receipt, or communication via email to the email address.
This communication must contain all the data necessary to identify the order and the buyer, the indication of the product / products for which the right of withdrawal is to be exercised, a copy of the sales document accompanying the goods received (for already delivered).
All costs of returning the products are charged to the customer who, directly or by other means, will deliver them to the seller's home; all items must be received in the same conditions as they were received, with the original packaging and any manuals and / or instruction booklets that are part of the packaging and the original packaging; it is not allowed to return the goods in other ways.
LINEA DONNA S.R.L. will carry out the necessary checks on the returned goods, reserving the right to ascertain that the products have been returned in their original state and with their original packaging; in this case it will provide for the full refund of the amount paid by the consumer for the purchase of the products.

In case of withdrawal after the delivery of the goods, the transport costs incurred for the delivery of the product to the customer and for the eventual return to the manufacturer of reference, are not refundable.

The right of withdrawal CANNOT be exercised in the event that:
these are goods made to measure or subject to modifications and customizations made at the express request of the buyer when ordering;
• these are audiovisual products or sealed computer software, opened by the consumer;
• these are goods which, by their nature, cannot be returned and returned due to the high risk of deterioration and / or rapid alteration. This condition is also to be applied in the event of receipt of products found to be altered and / or deteriorated due to longer transit time of the goods due to the absence of the recipient at the delivery address.

LINEA DONNA S.R.L. undertakes to ship this type of product with transit of 24 / 48H to the address indicated for delivery.

• these are sealed goods which cannot be returned for hygienic reasons or related to health protection and have been opened after delivery.

Form for exercising the right of withdrawal - Annex B to Legislative Decree pursuant to Article 49, paragraph 1, lett. h):
- Recipient [the name, the geographical address and, if available, the telephone number, fax number and e-mail addresses must be entered by the professional]:
- Hereby I / we (*) notify the withdrawal from my / our (*) sales contract of the following goods / services (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this form is notified on paper)
- Date
(*) Delete where inapplicable.


In the event that the Customer opts for a refund of the order, LINEA DONNA S.R.L. will carry out the same in the following ways:

• For orders paid by credit card, the transaction will be immediately reversed by sending a communication relating to the Customer accompanied by a report of the cancellation. The Customer will be able to verify the crediting of the amount within about 10 days, the waiting period varies according to the banking circuit to which the credit card is linked.
• For orders paid through PayPal, immediate reimbursement will be made to the Customer's PayPal account.
• For orders paid by bank transfer, the Customer will provide LINEA DONNA S.R.L. your bank support in order to proceed with the refund.
• For payments received electronically (credit card / PayPal), in addition to the aforementioned methods, the Customer can request the refund also by bank transfer, by sending us a written communication with complete indication of the data necessary for making the refund.

In all cases of return, LINEA DONNA S.R.L. has the right to withhold the reimbursement until the goods have been correctly delivered to the warehouse of departure or, according to agreements, until the proof of shipment of the return to be provided by the Customer.


In the event that the Customer, upon checking the delivered items, finds manufacturing defects, damage or an error in sending the item compared to what was ordered, he has the right within 5 days to request the free return of non-compliant goods by sending an email communication with a return request to the address provided in the contacts, indicating in the communication the reference to the order number, code and description of the item to be returned and detailed motivation.

In the event of damage or manufacturing defects, photographic documentation must be sent to identify the non-compliance. This will be followed by communication to the customer with communication of the Return Authorization Number and waybill for the collection of the goods at the Customer's address.

Returns due to damage / manufacturing defect / non-compliance with the order are totally free.

The return following exercise of the right of withdrawal is the sole responsibility of the Customer. The Customer, if he deems it appropriate, has the right to ask LINEA DONNA S.R.L. the use of its own paid logistics service.

In all cases, the goods must be returned in their original packaging, which is considered to all intents and purposes an integral part of the product and must not have been damaged or used as the only packaging for shipping.

Failure to comply with the aforementioned return instructions leads to non-acceptance of the same.

All returns will be sent directly from the customer's address to the manufacturer's warehouse by triangulation with express courier. The condition of the goods will then follow.

Once the return has been accepted, the Customer can choose to:
• Receive the product compliant with the order (in case of return due to damage / manufacturing defect / incorrect item)
• Request a refund of the order for the value of the goods.

Upon delivery of the goods by the carrier in charge, the Customer must kindly check that the packaging is intact to the eye and without any signs of tampering. If the customer finds such anomalies, he has the right to sign the delivery receipt with reserve, or refuse the package.
The Customer must also check when opening the package that the quantity and items delivered correspond to what is indicated in your order.

Any discrepancies found when collecting the package and when checking the goods must be promptly communicated via email.

In the event that the delivery does not take place for reasons attributable to the Customer (recipient absent continuously, wrong address, wrong telephone number issued for contact with courier, etc.) with consequent opening of storage practices or re-shipment and any ancillary charges will be considered to be charged to the customer. These higher expenses will be calculated in the final balance when such situations arise and the payment of the same is to be considered a fundamental element for the return of the goods.

LINEA DONNA S.R.L. and related domains owned, markets high quality products.

All products for sale are directly supplied by the related manufacturing companies, thus guaranteeing the authenticity and quality of each item offered for sale.

The producers of these goods offer a guarantee whose minimum duration depends on the type of product purchased, in full compliance with the laws in force.

The guarantee starts from the day the goods are purchased.

All products that can be purchased on and related property domains are covered by a legal guarantee of conformity and comply with the terms set out in the Consumer Code, Legislative Decree 206/2005, Title III, Chapter I, arts. 128 and ss.

The product warranty is applicable only in cases where the product has been used correctly, respecting its intended use and observing what is indicated in the instructions for use and maintenance.

The Customer may exercise his / her right upon presentation of a document proving the purchase and an identification document of the order, it is therefore advisable to keep the receipt / receipt / invoice received with the goods and the original order thereof for the period of 24 months. .

The warranty is not applicable in case of product defect caused by its normal use.


LINEA DONNA S.R.L. responsible only for the on-line order management function. It is forbidden to use LINEA DONNA S.R.L. to contravene the laws and regulations of Italy or any other state.

All information and content published on the portal are deemed necessary for the provision of e-commerce service to its customers.

All content relating to the products available for sale and the product and company identification marks were provided directly by the manufacturing and / or distributing companies, LINEA DONNA S.R.L. is not responsible for any discrepancies regarding what is reported in the technical and information sheets. If inaccuracies are found, we invite Users to notify us so that we can make any corrections.

All information contained within the portal and related property domains comply with Italian legislation, therefore compliance with the legislation of other foreign countries is not guaranteed.

LINEA DONNA S.R.L. guarantees the implementation of all procedures aimed at securing its portal from malware in accordance with the normal standards envisaged for the web network.

LINEA DONNA S.R.L. is not responsible for any data loss, service malfunctions, etc., attributable to:
- incorrect use of the portal by the User
- deactivation of cookies in the User's browser
- Failure by the User to use / install suitable anti-virus and protection systems on their Internet navigation device.

LINEA DONNA S.R.L. reserves the right to modify its web portal whenever it deems it necessary, by rectifying and reviewing the contents published within it, including these terms and conditions of use of the portal and information for the customer.

All Customers / Users are advised to pay attention to any updates to the portal and to periodically check for any changes in the conditions of use and legal terms.

LINEA DONNA S.R.L. operates according to Italian law and, for any dispute, refers to the Court of Cuneo (CN)

Consequently, the content of the site may not comply with the provisions of the regulations applied in other countries.

Access to the site and its domains owned by countries in which its contents violate the law is prohibited. Users who access the site from these countries are aware of the incurring of penalties and legal consequences and will be solely responsible for compliance with the laws in force in the local area.

The purchase transactions are governed by Italian law, in particular by the Decree of 6 September 2005 no. 206 'CODE OF CONSUMPTION' and by the Legislative Decree 9 April 2003, no. 70 'E-COMMERCE DECREE'.

LINEA DONNA S.R.L. is the owner of all content contained within the portal and the related domains owned, it is therefore forbidden to use and distribute all the images and graphic content contained therein unless there is written authorization issued by LINEA DONNA S.R.L.

All the contents relating to the items available for sale have been provided and authorized by the manufacturing and / or distributing companies. LINEA DONNA S.R.L. is therefore not responsible for any discrepancies in the items delivered with respect to what is shown in the product identification image.

All the contents present within the LINEA DONNA S.R.L. portal and related domains owned are the exclusive property. This includes images, documents, fonts, design elements, music, software, codes and format scripts. All material published within the portal is protected by copyright.

Any reproduction, distribution, publication, reproduction and alteration of the contents on the portal for commercial purposes is prohibited, except in the presence of the express written consent of LINEA DONNA S.R.L.

The use of any content within the portal, including trademarks, for any other purpose other than the direct sale of products published within the site to end users is prohibited.

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